Privacy Policy
Dated 15th December 2024
This Privacy Policy describes how MarketQuantic, Ltd. (“MarketQuantic”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit https://marketquantic.com (the “Website”) or use any of our products, services, and related tools (collectively, the “Services”).
We are committed to protecting your privacy and complying with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK GDPR, and other relevant regulations.
By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
MarketQuantic, Ltd.
Email: [info@marketquantic.com]
If you are located in the European Economic Area (EEA) or the United Kingdom, you may contact our EU or UK representative at [Insert Contact Information] for all matters related to data protection.
2. Information We Collect
We collect and process personal data in the following ways:
2.1 Information You Provide Directly
We collect personal information that you provide when you interact with us. This may include your name, email address, phone number, billing address, and payment details.
We also collect account credentials, such as usernames and passwords, and any other information you submit to us through contact forms, surveys, customer support requests, or other communications.
2.2 Information Collected Automatically
When you visit our Website or use our Services, we automatically collect technical data such as your IP address, browser type, device information, operating system, referring URLs, pages visited, and the dates and times of your visits.
We may also use cookies and similar technologies to collect data about how you use our Website. See Section 7 for more information about cookies.
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as payment processors, analytics providers, or integration partners (for example, brokers or trading APIs that you connect). We may also collect publicly available information where legally permitted.
3. Legal Basis for Processing
Under the GDPR, we must have a lawful basis to process your personal data. We rely on the following legal grounds:
We process your data when it is necessary for the performance of a contract, for example, to provide you with our Services, process your payments, or manage your account.
We process your data when we have your consent, such as when you subscribe to our marketing emails or accept cookies for analytics or advertising. You can withdraw your consent at any time.
We process your data where it is necessary to comply with a legal obligation, for example, for tax or regulatory compliance.
We process your data where it is necessary for our legitimate interests, such as improving our Website, maintaining security, preventing fraud, and communicating with you about updates or support.
4. How We Use Your Personal Data
We use your personal data to operate and improve our Services. Specifically, we use it to:
Provide and manage your access to the Website and Services
Process your orders, subscriptions, and payments
Respond to your inquiries and provide customer support
Send you important information, such as service updates or security notices
Send you marketing communications, where you have given consent
Improve our Website, products, and user experience
Detect and prevent fraud, unauthorized activity, or other misuse
Comply with legal obligations and enforce our Terms and Conditions
We do not sell your personal data under any circumstances.
5. Sharing Your Personal Data
We may share your personal data with selected third parties, but only when necessary and in accordance with data protection laws.
We may share data with service providers who help us operate our business, such as hosting companies, payment processors, analytics services, and customer relationship management tools. These providers act as data processors and are bound by contractual obligations to protect your data and process it only on our instructions.
We may share data with partners or integrations you choose to use, such as brokers or third-party tools that require access to your account information.
We may share data when required by law, regulation, legal process, or government request.
We may share data with third parties in the event of a business transaction, such as a merger, acquisition, or sale of assets, provided that your data remains protected.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area or the United Kingdom, including the United States.
When we transfer data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, or that transfers are made to countries with an adequacy decision.
You may request more information about these safeguards by contacting us.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and provide personalized content.
Cookies are small text files placed on your device when you visit our Website. Some cookies are necessary for the Website to function, while others help us understand how you use our site and allow us to deliver targeted advertising or analytics.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.
If required by law, we will ask for your consent before placing non-essential cookies on your device.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.
The retention period depends on the type of data and the purpose of processing. For example:
Account data is retained for as long as your account remains active
Payment records are retained as required by tax and accounting laws
Marketing data is retained until you withdraw consent
Log data may be retained for a limited period to ensure security
Once data is no longer needed, we securely delete or anonymize it.
9. Your Rights Under GDPR
If you are located in the European Economic Area or the United Kingdom, you have the following rights under data protection law:
You have the right to access your personal data and receive a copy of the information we hold about you.
You have the right to request correction of inaccurate or incomplete data.
You have the right to request the deletion of your data, also known as the “right to be forgotten.”
You have the right to request that we restrict processing of your data in certain circumstances.
You have the right to object to processing based on our legitimate interests or for direct marketing.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another controller.
You have the right to withdraw your consent at any time, where processing is based on consent.
To exercise your rights, please contact us at privacy@marketquantic.com.
We will respond to all requests within one month, as required by law.
You also have the right to lodge a complaint with your local Data Protection Authority.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
These measures include encryption, access controls, secure hosting environments, and regular reviews of our data handling practices.
While we strive to protect your data, no method of transmission or storage is completely secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.
11. Children’s Privacy
Our Website and Services are not directed to children under the age of 18.
We do not knowingly collect personal data from minors.
If we learn that we have collected personal data from a child, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The updated version will be posted on this page with a new “Last Updated” date.
If the changes are significant, we may notify you by email or through the Website.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
MarketQuantic, Ltd.
Email: info@marketquantic.com
